Privacy Policy

Data we collect

We may collect:

• Contact details you provide (e.g., email) when you reach out to us.
• Usage data such as pages viewed, approximate location (derived from IP), device/browser information, and timestamps.
• Cookies and similar technologies to remember preferences and help us understand site performance. See cookies.html#cookie-policy.

We do not request payment card details because PlayArenaNZ.com does not support real-money gambling.

How we use data

• To respond to enquiries and support requests.
• To operate, maintain, and improve site performance and user experience.
• To help prevent fraud, abuse, and security incidents.
• To meet legal obligations where applicable.

Retention

We keep personal information only as long as needed for the purposes described above, including to comply with legal, accounting, or reporting obligations.

Typical retention periods may include:

• Support emails: retained for a reasonable period to manage follow-ups and service quality.
• Operational logs: retained for troubleshooting and security auditing, then deleted or anonymised.

Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, alteration, or loss. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

If you believe your information has been compromised, contact us using the details below.

Contact

For privacy questions, requests, or concerns, contact: