Privacy Policy

This policy explains how PlayArena NZ Limited (we, us) collects, uses, stores and shares personal information when you use playarenanz.com. We aim to comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

Information we collect

• Account & booking details: name, email, username, passwords (hashed), purchases, support messages.
• Device & usage data: IP address, device identifiers, browser, pages/events, approximate location (from IP).
• Cookies & analytics: essential cookies for site functions, and optional analytics/marketing cookies (where used).
• Marketing preferences: subscription status and consent records.

How we use your information

• Provide and administer accounts, bookings, payments, and customer support.
• Maintain security, prevent fraud/abuse, and troubleshoot.
• Improve our services, including performance and analytics.
• Send service messages and, where you opt in, marketing communications. You can unsubscribe anytime.
• Meet legal and regulatory obligations in New Zealand.

Sharing and disclosure

We may share information with trusted service providers that help us operate (e.g., hosting, analytics, email delivery, payment processing) and with professional advisers. We may disclose information where required or permitted by law, or to protect users and our rights. We do not sell personal information.

International processing

Some suppliers may store or process information outside New Zealand. When this happens, we take reasonable steps to ensure overseas recipients protect your information in a way that is comparable to New Zealand privacy requirements (for example, by contractual safeguards and due diligence).

Retention and security

We keep personal information only as long as needed for the purposes above, unless we must keep it longer for legal, accounting, or dispute resolution reasons. We use reasonable safeguards (access controls, encryption in transit where available, monitoring) but no system is completely secure.

Your rights (access and correction)

You can request access to, or correction of, your personal information. If we decline a request, we will explain why (as required under the Privacy Act 2020). Contact us using the details below.

Complaints

If you have concerns, contact us first and we will try to resolve them. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

Changes to this policy

We may update this policy from time to time by posting the revised version on this page with a new “Last updated” date.